Product Return and Exchange Policy
RETURN POLICY FOR DAMAGED PRODUCTS
Your satisfaction with your purchase is of the utmost importance to us and we take great pride in our product offering. All orders are fulfilled directly by us at White Hill Home and all products go through strict quality control prior to shipping.
In the event that your product is damaged during the shipping process our RETURN/EXCHANGE/REFUND policy lasts 7 calendar days from the time your products are delivered to you.
To be eligible for a RETURN/EXCHANGE/REFUND, you must notify us within 7 days of shipment receipt that the item(s) has(have) arrived damaged. Please send an email with a picture of the damaged product along with order details (name, address, order number, and any other relevant information) and specify if you would like a refund or an exchange.
This RETURN/EXCHANGE/REFUND Policy is null and void, and no returns/exchanges/refunds will be issued, if 7 days have gone by since the time of your order delivery.
REFUND PROCESSING
Once we have confirmation of damage, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will be applied to your original method of payment, within a certain amount of days.
If you have requested a refund and you have not received your refund yet, please contact us at info@whitehillhomeshop.com.
White Hill Home reserves the right to request any damaged product(s) be sent back to us as part of the refund policy, and we will cover the costs of shipping.
All Boxing Day Sale Purchases are Final.
EXCHANGE PROCESSING
For exchanges due to product damage during shipping, we will ship out a replacement product at no cost to you. Exchanges are subject to product availability. In the event that a product is no longer available or where it was a one-off piece, we will contact you directly for next steps.
NON-DAMAGE EXCHANGE / REFUND POLICY
For all other ‘non-damage’ related exchanges/returns [with the exception of Boxing Day Sale purchases which are final], While Hill Home will require you to mail your product(s) with original packaging and shipping supplies to: White Hill Home, 2791 County Road 124, Duntroon Ontario, L0M 1H0. You will be responsible for paying for your own shipping costs for the return. Original shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item to us, we recommend using a trackable shipping service. For exchanges, only products received by us will be subject to the Exchange Policy.
RETURNED SHIPMENTS
In the event that your shipment is returned to White Hill Home due to inaccurate shipping information, or failure to receive/collect package(s) for any reason, customer shall be responsible for covering any and all additional shipping costs.
CONTACT INFORMATION
Questions about our Return and Exchange Policies should be sent to us at info@whitehillhomeshop.com or by mail to
White Hill Home
3- 2791 County Road 124
Duntroon, ON
L0M 1H0